Account and billing
For email verification, sign-in, plans, payments or organization access, include the account email and company name. Never send your password or full payment-card number.
Email account supportSUPPORT
How can we help?
Get help with your Connect account, installation, payment or remote session.
Installation and sessions
Include the Connect and Agent versions, Windows version, displayed error and approximate time. Do not send customer files or screenshots containing confidential information unless requested through an approved support channel.
Email technical supportDownloads and updates
Download current releases only from the official Connect downloads page. Installed Windows controllers and Agents include a user-initiated update check.
Open official downloadsCurrent Windows limitation
The current Agent operates after a user signs in to Windows. Lock-screen, pre-sign-in and secure-desktop UAC control are not supported. If the remote computer is offline, confirm that Windows is signed in and the Agent is running.
Support contact: dvir.berebi@compx-it.com